Returns & Exchanges
At Lay-Z-Spa UK, we want you to be completely satisfied with your home spa experience; if you are not, you can return your unused items within 30 days of delivery. All returned products must be in their original packaging and in a resalable condition to qualify for a full refund.
Initiate Your Return
Contact our dedicated customer support team via the online portal or email with your order number and reason for return to receive your unique RMA authorization.
Pack Your Items
Carefully pack your spa or accessories in their original box, ensuring all components, manuals, and protective inserts are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label to your parcel and drop it off at an authorized courier point; we recommend using a tracked service for high-value inflatable hot tubs.
Inspection and Refund
Once our technicians verify the quality of the returned goods, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing